You can create new incidents using the web app, the customer portal, or email integration. An incident is a single event, disturbance or query that affects ...
Sep 27, 2022 · Link incidents – Click the Add icon to link related incidents to the record, then select "search existing" or "create new." There is also an ...
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GoTo support is here to help! Browse help articles, video tutorials, user guides, and other resources to learn more about using GoToAssist Service Desk.
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Sep 27, 2022 · Learn how to create or edit categories for incidents, problems, knowledge articles and messages.
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Sep 27, 2022 · If they are given portal access, they can log in to the Customer Portal to create and track incidents, search the Knowledge Articles and view ...
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Sep 27, 2022 · Create incident statuses · 1. Click Configure > Services > [select the service] > Incidents > Statuses. · 2. Click create some 'not resolved' ...
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Sep 27, 2022 · Create a new company · Specify a company's service access · Assign employees to a company · Enable employee self-registration · View incidents for ...
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Export Incident Task Report. Admins can now export their Incidents Task Reportwith the date range of their choice within their 'Account Wide Settings” menu.
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