Returning items · Return an item for a refund · Check the status of your request · Ask eBay to step in and help for buyers · Appeal the outcome of a case as a buyer.

Returning items · Manage returns, missing items · Refunding buyers

If the seller doesn't respond or you're unable to resolve the issue with them, you can ask us to step in and help. More info on when you can return an item.

Open a return request · Get help from eBay

Most purchases are covered by eBay Money Back Guarantee, which means that if the item arrives damaged, is faulty or doesn't match the listing, you can return it ...

Find answers to your selling - returns and refunds questions ... Returns and refunds. How to handle a return ... Didn't find what you need? Search eBay Help. Need ...

To improve your help experience, please sign in to your account. Read our most popular questions and answers about handling return requests from your buyers.

Check the listing's return policy before making your purchase. Be sure to note shipping deadlines and whether an item can be returned for refund, replacement, ...

Find answers to your returns and refunds - returning items questions ... Ask eBay to step in and help for buyers ... Didn't find what you need? Search eBay Help ...

Here's everything you need to know if something goes wrong with an order or if a buyer changes their mind and doesn't want the item anymore.

If you want to return an item, or if there's a problem with your order, the first step is to let the seller know. If you're not able to resolve things with ...

To save time when managing return requests, you can set up rules to automatically accept returns or send immediate refunds.