Interaction Records Search. When you select the Interaction Records tab from the top of the screen, the application pane will initially display a search ...

Explore our reference guides and tutorials using the following drop-down buttons. ... Call Detail report (+table reference) ... at the top of the page). Vote to see ...

API Reference · Fetch URL · 5.19:Custom-reporting-tutorial... · Call Detail Report

Your interaction records search will return a detailed list of data relating to the search criteria specified. This data may be used for a variety of purposes, ...

The selected report will display the new name and will be available from the full list of reports available for your contact center. Rename. How to Run Reports.

The Agent Activity report provides detailed records of activities of selected agents in chronological order. These details are called metrics. Running the Agent ...

For more information, see the Contact Center Administrator Guide, section Interaction Records Search. ... Reporting Reference Guide, section Search Criteria.

To listen to a call recording, proceed through the following steps. Step 1: Click Reporting-reference-guide-image9.png and play the recording. The audio icon ...

Email Messages. To review an email case, click the case number for the corresponding interaction record. The Case History page will open where all incoming ...

Customer Conversation Patterns Report. The Patterns report provides supervisors and administrators with a visual representation of keywords found in ...